Crafty Jay Crafty Jay logo Shop

Cookies

Cookies are small bits of information allowed to be stored on your device and generally used to enable a website to follow a person's progress from one page to another.

On this website cookies are used only in the shop pages, where they are needed to manage any items you have added to your basket. Only session cookies are used, which means that when you close your web browser all the cookies from my website are deleted and your basket will be emptied.

Use of Personal Details

Unless required to do so for purposes related to matters such as fraud investigation I do not send your personal details to any other organisation except Nochex, who provide me with a secure way to manage card payments. Your payment card number, expiry date and PIN go directly to Nochex and not to my website.

The only personal information stored on my website is the list of items ordered and what you input in the Delivery and Billing Address Details. I use this information solely for managing your order and will delete it from my website within 12 months of the order completion date. Nochex hold for me a list of payments I have received.

Unlike many websites, I do not add third-party tracking tools such as Google Analytics to my website.

My web hosting provides a statistics feature that stores general information about numbers of visits to the various pages, and this information may include visitors' IP addresses, browser type and region. I do not make this information available to others unless required to do so for purposes related to matters such as fraud investigation.

Ordering

My shop pages are designed to work with most devices and web browsers that support session cookies, and will be easier to use if the browser supports JavaScript, which is normally the case for web-connected devices.

Orders are normally despatched within 3 working days of me receiving them. After completing an order you should receive one confirmation email from Nochex and another from me. I normally send you another email to confirm that the order has been despatched.

Order Problems/Queries

If you have any query about ordering please contact me at or on 07724 108708. If your order is received with damaged, faulty or incorrect items, please let me know immediately and send me photos showing the problem. I will refund you or send a replacement for faulty items. In some cases I may ask you to return the faulty item first.

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